Menu
We understand that some sleepers adjust to a new mattress faster than others. That’s why we encourage you to enjoy your new mattress for 3 full months and if you aren’t 100% satisfied, we’ll work with you to make it right. So sleep tight. There’s a reason we’ve been providing Canadians with their best sleep for over 42 years.
Mattresses purchased through MasterBedroom directly (online or store) have a 90-night trial. We recommend trying out your new mattress for at least 30 days to allow it to adjust and soften to its true feel. Any new mattress can feel firmer at first since you are the first person to lie on the mattress, but over time, it will break in and adapt to your body's unique weight and shape.
After that time, if you need to return or exchange your mattress within the trial period, you only pay a $95 exchange fee and return shipping fee, plus any price difference on the same or more advanced models or feel preference.
If you choose to exchange the same mattress model for a different feel, there could be no price difference, you would only pay the return shipping fee. If you choose to upgrade to a more advanced model, you will pay the return shipping fee plus the price difference. Should you choose to swap for a less expensive model, which results in the issuance of a store credit. No cash refunds will be provided for downgrades.
To facilitate an exchange, mattresses MUST be in their original packaging, including all product literature, original packaging materials, tags, and blank warranty cards. This ensures that the mattress is adequately protected and enables us to properly verify and identify the merchandise for a smoother exchange process. Once a mattress has been opened, MasterBedroom will not able to offer refunds. This policy is in place to maintain hygiene standards and uphold the quality of our mattresses.
Masterbedroom is your premier destination for quality bedroom furniture stores. We offer many stylish, comfortable pieces to transform your bedroom into a luxurious retreat. From beds and dressers to nightstands and wardrobes, Masterbedroom has everything you need to create the perfect sanctuary for relaxation.
© 2024, MasterBedroom Powered by Shopify