Shipping & Delivery

In-Home Delivery is available for mattresses, foundations, adjustable bases, bedroom furniture, sofa-sectionals, and all other items purchased from MasterBedroom. MasterBedroom prioritizes the safety and satisfaction of our customers during the delivery process. Whether you make an in-store purchase or order online, our commitment to professionalism and customer care remains consistent.

Here's what you need to know about our delivery procedures:

In-Store Purchases and Delivery Schedule:

• For in-store purchases, the delivery can be conveniently scheduled at the time of sale. Our staff will work with you to coordinate a delivery time that suits your preferences.

Online Purchases and Delivery Schedule:

• Once your order is placed online, an order confirmation email will mention the estimated delivery date(s). A member of our team will also call to confirm the delivery schedule.
• During this call, we will arrange the delivery details and confirm the availability of the selected products.

Quick and Easy Pick-Up:

• Most mattresses are ready for pickup within 2 - 5 business days. All Canadian-made furniture is made to your specifications and may take up to  2 - 8 weeks to complete.
• MasterBedroom stocks the most popular mattress models and sizes and offers quick & easy pick-up.

Service Coverage:

MasterBedroom offers express shipping services to all major cities in the Greater Toronto Area (GTA) and most of Eastern and Southern Ontario, such as Toronto, North York, East York, Scarborough, Pickering,  Ajax, Whitby, Oshawa, Brock, Clarington, Scugog, Uxbridge, Peterborough, Vaughan, Woodbridge, Thornhill, Concord, Caledon, Markham, Richmond Hill, Etobicoke, Mississauga, Brampton, Milton, Cambridge, Oakville, Burlington, Hamilton, Grimsby, St.Catherine, Niagara-Fall, Malton, Georgetown, Orangeville, Newmarket, Aurora, Innisfil, Barrie and Acton.

MasterBedroom also ships products to cities in the following provinces and territories: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan. (Limited shipping capacity in the Northwest Territories, Nunavut, and the Yukon.)

Delivery Charges:

We offer a flat shipping rate for most furniture and mattresses, regardless of the number of items.

• $69.00 for Toronto, Scarborough, Durham Region
• $89.00 for Peel and York Region
• $99.00 for Halton Region
• $129.00 for Barrie, Innisfail and Georgina Region
• $149.00 for Hamilton and Niagara Region (irrespective of the number of items)

Our standard delivery service delivers your product to your front door. You may upgrade to a "room of choice" delivery service at no extra cost.

For help with assembly, unpacking, or removal, contact a member of our service team. They will set you up with everything you need. There may be extra charges involved.

On the delivery day of your choosing, our shipping specialists will set up your new mattress in your desired room, remove and discard all packaging materials, and even dispose of your existing mattress, box spring, and furniture if requested – Only municipal dumping charges apply.

Please note that if any delivery location is in a rural or remote area (i.e., outside of urban cities and towns), this typically results in longer transit times and extra shipping charges.

How to get a shipping rate?

Please add the product you like to the shopping cart, then fill in the "Shipping Rate Calculator," select your province, and enter the postal code. Press "Calculate Shipping Rates" for your discounted shipping quote.

To get a manual shipping quote for any destinations outside of the Greater Toronto Area (GTA), please call us at 905-668-4300 or send us an email with the product you like and your delivery address or postal code at: info@masterbedroomstores.ca

How long will my order take to arrive?

This depends on your delivery location and stock availability. Delivery within the Greater Toronto Area (GTA) is usually quick. If the item is in stock, delivery usually takes 2 - 5 business days. We arrange shipping outside the Greater Toronto Area (GTA) with a third-party carrier. This will take between 5 - 12 business days. If you are in a remote location, delivery will take extra time.

Please note that if any delivery location is in a rural or remote area (i.e., outside urban cities and towns), transit times are typically longer.

We cannot deliver to P.O. Box addresses.

Confirmation of your order:

After you place the order, you will receive an email. Your order confirmation includes a confirmation number.

How will LTL and Courier deliver it?

Normally, shipments are scheduled to arrive Monday to Friday, between 8 am and 5 pm local time. Our LTL local delivery agent will contact you to schedule a date and time that works for you. Any packages shipped via Canpar, Purolator, FedEx, or UPS do not require delivery appointments. If no one is home to accept the shipment, a delivery attempt notification with further details may be issued. In some cases, the packages can be delivered on the porch, in front of the door, or in the lobby. We are not responsible for any inconvenience this may cause.

Key points:

LTL, Courier, or third-party standard shipping is delivered to the curbside or front door of your building.
If you live in a house, this will be curbside or the front door of your house. If you live in an apartment, this will be the main door of your apartment complex.
We can't navigate stairs with our standard delivery equipment. If your building or the front door of your house is only accessible via stairs, we will get as close as possible or deliver to your garage.

If you would prefer an LTL or Courier delivery team to deliver your new furniture upstairs and/or inside your home, don't hesitate to contact our service team. They will upgrade your shipping option.

Premium delivery services, such as white-glove delivery and assembly, are available for an additional fee. Don't hesitate to get in touch with our service team.