FAQ

What is MasterBedroom?

MasterBedroom is the best online furniture store in Canada. MasterBedroom offers a wide selection of bedroom and sleep furniture. Since 1981 we have been supplying Canadians with a great night’s sleep with our selection of mattresses, bedroom sets, beds, linens, furniture and more. MasterBedroom is built on the principles of great service, masterful quality, and affordable pricing. You pick the pieces, size and finish best for your needs.

What types of furniture does the MasterBedroom offer?

MasterBedroom offers a wide range of furniture. Our selection includes modern and traditional designs featuring mattresses, bedroom sets, living room furniture, kids furniture, sofa, futon - sofabed, and more. MasterBedroom carries a wide range of Canadian Made brand name mattresses like Sealy, Temperature-pedic, Stern & Foster, Springwall, True North Chiropractic, Galaxy Bedding and more. MasterBedroom also sells Vokes, Lakewood, Ajaco, Crate design, Amisco, Rosemount and more.

Where are MasterBedroom products made?

MasterBedroom proudly sells Canadian-made furniture, emphasizing quality craftsmanship and local production. Each piece is designed and manufactured in Canada, ensuring that customers receive products that meet high standards of durability and style. In addition, they support the local economy. With a focus on sustainability, craftsmanship, and supporting local manufacturers, we have differentiate ourselves from competitors in the market.

Where are MasterBedroom products made?

MasterBedroom proudly sells Canadian-made furniture, emphasizing quality craftsmanship and local production. Each piece is designed and manufactured in Canada, ensuring that customers receive products that meet high standards of durability and style. In addition, they support the local economy. By focusing on sustainability, craftsmanship, and supporting local manufacturers, we have differentiated ourselves from competitors in the market. 

Does the MasterBedroom have physical stores?

Yes, besides our online shop, we have physical
locations where you can view our furniture collections in person. Visit our
website to find a store near you.

Can I shop online for MasterBedroom? 

Yes, you can browse and purchase our entire furniture collection online. Visit our website to view our latest products, seasonal offers, and exclusive online deals.

Does MasterBedroom offer delivery across Canada?

Yes, we offer delivery services across all provinces in Canada. Delivery terms and fees may vary depending on your location. Please get in touch with MasterBedroom for more information on delivery.

How can I ensure the furniture fits my space? 

Our website product listings include detailed dimensions and product descriptions. We recommend measuring your space carefully and referring to these dimensions so they fit in your space.

How can I order MasterBedroom?

Orders can be placed through our website, over the phone, or by visiting one of our furniture stores across Canada.

What payment methods are accepted in our online furniture stores? 

In-store, we accept various payment methods, including Visa, MasterCard, American Express, Interac, e-transfers, Affirm, and cash. Our accepted payment options for online transactions include Visa, MasterCard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, Affirm, and Interac debit Visa.

Does MasterBedroom have a return policy?

Yes, If you are not completely satisfied with your purchase due to damage or incorrect items, you have 48 hours to correct it. Please get in touch with a member of our service team. We will gladly exchange, replace, or repair, depending on what is required, to correct the situation as soon as possible upon presentation of the original receipt. Please read the Returns & Exchanges policy.

When is my credit card charged?

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Will I receive a confirmation of my order?

Yes. Once your order has been placed, you will receive an order confirmation email with a confirmation number, which is your official order number.

What happens if the product is unavailable?

You can still order online even though the item is temporarily unavailable. We will contact you and discuss the earliest delivery or substitution options.

How long does delivery take?

Delivery times vary based on location and stock availability but typically range from 3-10 business days.

What is the price adjustment policy?

Price adjustments will be accepted within 14 days of purchase upon presentation of the original receipt. Certain conditions may apply.

Do the items require assembling?

Yes. Although most of the items come assembled, some may require assembly, except mattresses, box springs, and factory-assembled items.

Does MasterBedroom provide assembly and setup?

Yes, Masterbedroom provides assembly and setup service for an additional cost. You may choose to upgrade to a room-of-choice delivery service for no extra cost, which is only applicable in GTA.

The MasterBedroom offers warranties on its products. 

Yes, we offer warranties on many of our products, covering manufacturing defects. The length and terms of the warranty vary by product.

Can I track my order? 

Yes, once your order is shipped, you will receive a tracking number that allows you to track your shipment online.

Does MasterBedroom sell eco-friendly furniture?

We are committed to sustainability and offer eco-friendly furniture from renewable resources and non-toxic finishes.

Can I cancel or modify my order after placing it? 

Orders can be modified or canceled within 24 hours of placement if they have yet to ship.

Are financing options available?

Yes, we offer various financing options through third-party providers, allowing you to pay for your purchase in installments.

How can I contact MasterBedroom's customer service?

You can reach our customer service team via email, phone, or store visit. Our team is available to assist you with any queries or concerns.

Does MasterBedroom participate in Black Friday or other sales events?

We take pride in offering high-quality furniture at affordable prices, backed by excellent customer service. By focusing on sustainability and craftsmanship and supporting local manufacturers, we have differentiated ourselves from competitors in the market.

Can I choose the fabric or building material of a product?

Most of our furniture is Canadian-made. So you can choose fabric, wood, metal, wood stain & finish, handles & knobs. Most of the furniture can be 100% custom-built.

Can I purchase replacement parts and hardware?

Replacement parts and hardware are available for purchase for specific products. Please contact our customer care team for additional information.

How can I get advice on selecting the right furniture for my home?

Our experienced sales associates can help you select the perfect furniture for your space, in-store or online, via our live chat service.

How often does MasterBedroom update its furniture collections? 

We regularly update our furniture collections to reflect trends and customer feedback. Check our website often for new arrivals and seasonal collections.

How secure is MasterBedroom online shopping? 

Our website uses the latest security measures to ensure your shopping experience is safe and secure.

What is the pickup process for online orders?

You will receive an email, SMS, or phone call when your order is ready for pickup from the nearest MasterBedroom stores.

What shipping option does MasterBedroom offer?

For GTA and surrounding areas, items are shipped by our in-house delivery service. We deliver the products in a timely and efficient manner. Smaller items are shipped via Canpar, Purolator, FedEx, and UPS. More significantly, heavier items are shipped via third-party LTL shipping companies.

Do courier companies need to schedule the delivery appointment?

Packages shipped via Canpar, Purolator, FedEx, or UPS do not require delivery appointments. If a signature is required and no one is home to accept the shipment, a delivery attempt notification with further details will be issued.

How often does MasterBedroom update its furniture collection? 

We regularly update our inventory with new and exciting products to keep our offerings fresh and in line with the latest trends.